Service Agreement

To provide the Services to the Customer from the Start Date at the Premises on the terms and subject to the conditions contained in this document and the instructions.  Please read all of the terms and conditions in this document before signing.

Service Category

Service Levels

The Maintenance Services consist only of:

• Inspection and repair of the system upon your reasonable request during Normal Working Hours in terms of Clause 5.1

The Monitoring Services consist only of:

• Monitoring of the system by telephone and/or radio:

Notification to:

• the chosen armed response service provider (if indicated):

• the Customer or the police (if the armed response box is not ticked, the Customer has not indicated an armed response service provider and Protecta is unable to contact the Customer),

• the fire authority and/or medical service provider, if indicated by the customer and Protecta deems it necessary in its sole discretion.

If an activation signal is received from the system and no satisfactory explanation is given telephonically from the premises, provided that RA's reasonable endeavours to contact such person shall constitute notification.

The Armed Response Services are only applicable for premises in areas which are patrolled by Protecta and consist only of:

• Attendance by armed personnel at the Premises as quickly as operational circumstances may permit in response to activation signals received from the System if no satisfactory explanation is given telephonically from the Premises.

• On arrival of such armed personnel at the Premises, such further steps as may be reasonably necessary to safeguard the Premises, the contents thereof, and the Customer and/or invitees.

The services to be provided to you under this Agreement are determined by the customer's choice of service category by ticking the appropriate box(es).

Signatures

Please ensure that all of the details contained in this document are correct.  You should only sign this document if you are prepared and able to keep to its legal terms and conditions.  If there is more than one customer, you should all sign.  If the customer is a tenant, the landlord may also be required to sign this document and, in so signing, binds himself as surety and co-principal debtor in favour of Protecta for the fulfilment by the customer of all of the customer's obligations in terms of the agreement.  By your signature on this document, you acknowledge that you have read and understood the terms and conditions.

Key Holder Details

Key Holders and Their Duties

In order to comply with Protecta policy, you are required to provide details of at least two people to be contacted in case of emergency when no one is available on the premises.

They must:

(i) live at separate addresses within 20 minutes travelling distance of the Premises.

(ii) have agreed to hold the keys to the Premises

(iii) be able to operate your security system.

(iv) be available to attend the premises if required.

Instruction to Bank to Pay by Direct Debit

I hereby instruct and authorise Protecta to draw against my Bank Account the payment required in terms of my Service Agreement dated this

on the 1st day of each and every month commencing on the 1st

and continuing for the duration of the abovementioned agreement.

I undertake against the said bank that I shall regard receipt and acknowledgement by Protecta of this request as receipt and acknowledgement by the bank.

For Office Use

Withdrawal Form

You have the right to withdraw your offer within 48 hours of the signature of this document.  To do so, you must deliver written notice of such withdrawal to the Authorised Dealer within 48 hours of the signature of this document.  Your right to withdraw is terminated by the installation of the System.  You can use the withdrawal form provided if you so wish.  Complete, detach and return this form ONLY IF YOU WISH TO WITHDRAW YOUR OFFER.